Course curriculum

  1. 1

    • What's the Point? and What will you learn?

    • What is IP Centrex? Comparison of Cox Features and Topologies

    • EdgeMarc physical models and accompanying Ethernet switches
  2. 2

    • Starting with the Site Survey and Station Review

    • Best Practices for using the IPC Configurator

    • Preparing to upload configuration to EdgeMarc; upgrading firmware

    • Loading EdgeMarc and Switch configuration, and first check of the configuration

    • Reviewing a switch and a test phone

    • Building the EdgeMarc Training Lab
  3. 3

    • What is SIP Trunking? How does it compare to IPC?

    • Using Configurator for SIP Trunking

    • Registering vs Non-Registering SIP Trunk Configurations
  4. 4

    • What you'll learn about viewing status; getting started with EdgeMarc GUI

    • Navigating Web GUI; Core System information; Remote access and TACACS+

    • TACACS+; Trusted Hosts; Network Information; SIP verification; DHCP

    • Status in EdgeView, BroadWorks, Ativa, Metaswitch SAS, NEON; EdgeMarc Linux CLI; mand logs
  5. 5

    • Troubleshooting General Rules; Scenario 1 - IPC No Dial Tone

    • Scenario 2 - Test Calls reveal "Not in Service"

    • Scenario 3 - No Dialtone (EdgeView troubleshooting)

    • Scenario 3 - SIP 403

    • Scenario 5 - 503 from EdgeMarc

    • Scenario 6 - Not in Service

    • Scenario 6 - SBC Cannot Route Call

    • Scenario 7 - 403 Bad Authentication

    • Scenario 8 - Missed Calls - Log Analysis

    • Scenario 9 - Intermittent Call Failure